Power out in Madison? Madison County side: Huntsville Utilities, 256-535-4448, outage map online. Limestone County side: Athens Utilities, 256-232-1440.

Last checked Oct. 17, 2026. Facts on this page come from Huntsville Utilities, Athens Utilities, Madison Utilities and the City of Madison’s Utilities and Other Services page.

Who restores your power in Madison depends on which county you live in. The city sits in both Madison and Limestone counties, and the City of Madison says electricity on the Madison County side comes from Huntsville Utilities and on the Limestone County side from Athens Utilities. Your power bill shows which one serves you.

Report an outage

  • Huntsville Utilities (Madison County side): 256-535-4448 (256-53-LIGHT); outage map; main line 256-535-1200, toll-free 1-866-478-8845
  • Athens Utilities (Limestone County side): 256-232-1440
  • Downed line, sparking or fire: stay away and call 911

Huntsville Utilities: the Madison County side

Huntsville Utilities runs the electric, natural gas and water systems for Huntsville and the electric system for much of Madison. Its power outage map shows current outages. To report one, call 256-535-4448, which the utility spells as 256-53-LIGHT. The same number takes reports of electric, gas and water service problems, according to the utility’s site. You can also report a problem online through its Report a Problem page and manage your account in the My HU portal.

Huntsville Utilities’ administration building is at 112 Spragins St., Huntsville.

Athens Utilities: the Limestone County side

Athens Utilities serves homes and businesses in the Limestone County part of Madison. Its home page says: to report an outage or utility issues, call 256-232-1440. For account questions, the City of Madison lists 256-233-8750.

Before and during an outage

  • Report it. Do not assume a neighbor has called. Give your address and, if you can, the account number from your bill.
  • Check the map (Huntsville Utilities customers) to see whether your outage is already on it.
  • Stay away from downed lines. Treat every downed line as live and call 911.
  • Generators: run portable generators outside, away from windows and doors, and never connect one to your home’s wiring without a proper transfer switch, which can send power back down the line to crews.
  • Food: keep the refrigerator and freezer closed as much as possible.

Water and gas outages

Service Provider Phone
Water (most of Madison) Madison Utilities 256-772-0253; after hours 256-508-8916
Water (some Limestone County addresses) Limestone County Water and Sewer Authority 256-233-6445
Natural gas North Alabama Gas District 256-772-0227

Madison Utilities posts water outage information on its outage page. If you smell gas, leave the building first and then call the gas district or 911.

Starting or moving service

New to Madison? Set up power before you move in. Huntsville Utilities customers use its Start, Stop and Transfer Service page; Athens Utilities customers call 256-233-8750, the number the City of Madison lists for Limestone County electric service. Madison Utilities takes new water and sewer accounts through its new service request. More in our moving to Madison guide.

Storms and severe weather

Weather watches and warnings for Madison come from the National Weather Service office in Huntsville. Madison County lists its public storm shelters on the Madison County EMA safe room page, which the City of Madison links from its home page. Sign up for city alerts through the city’s Notify Me service.

What this means for you

  • Know your county: it decides whether you call Huntsville Utilities or Athens Utilities.
  • Save 256-535-4448 or 256-232-1440 in your phone before the next storm.
  • Water out? Madison Utilities has an after-hours line, 256-508-8916.

More guides: who to call at City Hall, moving to Madison and road construction and closures.

Frequently asked questions

How do I report a power outage in Madison, Alabama?

On the Madison County side of the city, call Huntsville Utilities at 256-535-4448 (256-53-LIGHT). On the Limestone County side, call Athens Utilities at 256-232-1440.

Is there a power outage map for Madison?

Yes. Huntsville Utilities posts current power outages on its outage map at hsvutil.org. Athens Utilities takes outage reports by phone at 256-232-1440.

Who provides electricity in Madison, Alabama?

Huntsville Utilities serves the part of Madison in Madison County, and Athens Utilities serves the part in Limestone County, according to the City of Madison.

Who do I call when the water is out in Madison?

Madison Utilities, 256-772-0253, or its after-hours emergency line, 256-508-8916. Some Limestone County addresses get water from the Limestone County Water and Sewer Authority, 256-233-6445.